It was good. Sam said he didn't know about all the tire sensors being disconnected if there is only one not working and the customer didn't want to pay to have that one installed. That's why he didn't tell me ahead of time that all of my tire sensors would not work when I left after my oil change.
I appreciated Mark helping me and printing my records as I've moved to Naperville. Mark went to lunch so then I got Sam. Sam told me I needed a new sensor for my tire pressure computer on the left rear. I didn't want to pay the money so I said no. When I drove away I found out the technician had taken away the other three sensors that did work which I think was a very nasty thing to do. At least I could see the tire pressure in three tires. Now I see no tire pressure. I wondered why Sam said I could always come in to get my tire pressure checked. Now I know why he said that. I think it was very poor customer service to disconnect all my tire sensors. I have no idea how much it will cost to hook them all up again! This was the worst thing that's ever happened to me at Jennings. All the other times I've been in the service was great. Can you tell I'm angry?
Thank you for taking the time to provide us with valuable feedback Susan! I am glad I had a chance to talk with you and review everything that pertained to your recent service. We are pleased that we got to share some information with you that was not explained well regarding the tire sensors. We see that you are coming back in, and we hope all goes well during this visit. Please let me know if you need any assistance in the future. Sincerely, Rick Straczek Service Manager at Jennings 847-832-2587
Confirmed Sales Customer
Arpad Simo did a fantastic job. He was great from start to finish. He was very respectful of my time and was attentive to my needs.
Thank you for taking the time to comment on your experience here at Jennings Elvira! We pride ourselves on our friendly and knowledgeable sales team, so it is gratifying to hear that you were happy with Arpad. We truly appreciate your business with us, and hope to see you back in the store soon!
Thank you for sharing your experience with us. Please stop on by anytime and we would be more than happy to wash your vehicle, as we are disappointed to hear it was not preformed during your visit. We appreciate the opportunity to service your vehicle, and don't hesitate to contact us with any of your future automotive needs!
Thank you for sharing your experience with us, Marvin! We are pleased to hear that you were happy with Rehan, as we at Jennings take great pride in our professional and courteous team of service advisors. Please don't hesitate to contact us with any of your future automotive needs!
Our sales rep at Jennings, Debbie Ress was fantastic. She took the time to help us with our car selection, in a manner that was professional, friendly & courteous. She is a credit to Jennings. In general, we felt a warm & friendly atmosphere at the Dealership. During our many visits, Jenning's managers would stop by to introduce themselves & made us feel welcomed.
Lida, thank you so much for taking the time to provide such valuable feedback! We at Jennings strive to provide our customers with the highest quality customer service, so we are so glad to hear that your experience truly met our standards. We hope you are enjoying your new Equinox!
This was our 3rd purchase from Jennings and our 3rd purchase with Chris Mader as our salesman. Chris is a first class guy who knows his customer and works to fit the proper car with that persons lifestyle. Jennings is a first class dealership. No stress-no pressure. Just talk, discuss, find the right car, finance & buy. Very simple-actually a fun experience.
As a family-owned business, we at Jennings realize that our continued success is due to the loyalty of customers such as you. We truly appreciate you taking the time to comment on your experience here at Jennings. We pride ourselves on creating a no-pressure, friendly environment during your sales experience, so it is gratifying to hear your feedback. We hope to see you back in the store soon!
Thank you for sharing your experience with us. We at Jennings greatly appreciate your feedback, as it helps us grow as a dealership. Please don't hesitate to contact us with any of your future automotive needs!
I have been dealing with Jennings since I bought my first car in 1971. Andrew Clark has been my salesperson for about 10 years and he takes car of my brother, son, daughter, employees and friends of mine.
Your continued patronage and referrals are greatly appreciated. As a family-owned business, we at Jennings realize that our continued success is due to the loyalty of customers such as you. Thank you for taking the time to provide feedback!