Was disappointed to find out that are cpo warranty had ran out and that the repairs need to our vehicle wouldn't be covered. Had we had some kinda phone call, letter, or email letting us know that the cpo warranty would be running out soon, we would have brought the vehicle in sooner and hopefully would have had the repairs needed covered under the warranty.
Thank you for sharing your experience with us. We at Jennings greatly appreciate your feedback, as it helps us grow as a dealership. I Dana Biancalana Customer Care Manger have attempted to reach out to you in hopes to further assist you, although was unsuccessful in doing so! Please contact me Dana Binacalana at 847-832-2910 if you would like to discuss your visit, as your satisfaction is important to us!
I brought my 2018 Chevrolet Equinox leased vehicle in for the first oil change, tire rotation and inspection. During the inspection, a leak was detected in one of my tires and was repaired. The entire service procedure, as always (I have ben a customer of the Jennings sales and service staff for many years) was performed professionally and timely. This and previous service visits were handled by Service Advisor Mark Roman,courteously, professionally and to my complete satisfaction.
Thank you so much Donald for your continued business with us here at Jennings! We appreciate your positive review about your recent experience with us! Thank you again for choosing Jennings Chevrolet and we hope to see you again.
I needed an oil pan for my 2003 Saturn Ion. The parts were not in stock so I was given a loaner. When the parts did arrive late the next day it lengthened the time that the repairs would be complete. Mac McElroy, my service consultant, did a great job of keeping me informed and though the repair was completed later than I would've liked it was done before the weekend and the Jennings loaner car was free. Thanks to all, the repair techs and Mac for their continuing good care of my Saturn.
Hi Zahir- Dear Zahir,
Thanks so much for your business, we appreciate it a great deal!
To properly perform the service you requested; a grease /oil & oil filter change,
a tire rotation and a Multi-Point vehicle inspection, we need 1 hour and 15 minutes.
We will also be happy to provide a complimentary car wash, although this adds
to the time needed! In the future if you don’t have the time we can eliminate the car wash.
39 years with Jennings
Abu was very informative and kind when dealing with the shopping and purchase of my new car. He was very attentive to my needs and wants. I would highly recommend this dealership and its' salesman to my friends and family.
Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Thank you for sharing your experience with us, James! We are pleased to hear that you were happy with Mac, as we at Jennings take great pride in our professional and courteous team of service advisors. Please don't hesitate to contact us with any of your future automotive needs!
We truly appreciate you taking the time to comment on your experience here at Jennings. We pride ourselves on creating a no-pressure, friendly environment during your sales experience, so it is gratifying to hear your feedback. We hope to see you back in the store soon!
Thank you for sharing your experience with us, Brian! We are pleased to hear that you were happy with Mac, as we at Jennings take great pride in our professional and courteous team of service advisors. Please don't hesitate to contact us with any of your future automotive needs!
Your continued patronage is greatly appreciated. As a family-owned business, we at Jennings realize that our continued success is due to the loyalty of customers such as you. Thank you for taking the time to provide feedback!
Carl, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. We at Jennings pride ourselves on maintaining the highest standards of customer service, so feedback such as yours is crucial to ensuring us that we are meeting our goals. Thank you again, and feel free to contact us regarding any of your future automotive needs!
We want all our clients to have a comfortable and stress-free experience with us, as we are pleased to hear you enjoyed our lounge amenities! We sincerely value your business and look forward to your next visit!
I brought my 2013 malibu for transmission and engine oil change. I told the advisor there's oil drip underneath the car he said we'll clean it up and see if the drips appears again on your next service I took my car out of there, I paid $215. and I took a look underneath the car by my home it appears that they didn't clean it. I had hard time trying to squeeze time to get the things done at first time same day now I have to go back again to clean that up!
Hi Mark, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (847) 729-1000 when you have an opportunity, and we will be more than happy to try and turn your experience around.