As always, I contacted Mac McElroy, Service Consultant, to make my service appointment. When I arrived he did his usual outstanding job: visually inspecting; listening to my service requests and/or issues; writing up the initial service estimate;keeping me informed and clearly explaining what needed to be done once my car was in the shop; setting me up with a loaner for the few hours it took to do the work and finally calling me to come and pick-up my car. He is a terrific guy and one of the most critical factors in my continuing to come to Jennings for service.
I brought my car in for front brakes, oil change, tire rotation and other services that come with inspection offer. Great work from the mechanic as well.
Jennings was great. My Cruze developed a problem with a PCV valve during the evening rush hour. I called Jennings and was able to bring it in. The service rep, Rehan, assured me that the car would be looked at by a mechanic, even though it was past 6pm. Within an hour, it was determined that the PCV valve was the problem and Rehan assured me that it would be fixed that evening. He even offered to drive me home if repairs took longer past close. Jennings was able to fix the problem and as the issue was covered under warranty, no charge. Everyone, especially Rehan, was great in taking care of the issue.