Thank you for sharing your experience with us, Liz! We are pleased to hear that you were happy with Mac, as we at Jennings take great pride in our professional and courteous team of service advisors. Please don't hesitate to contact us with any of your future automotive needs!
Lida, we at Jennings would like to extend our gratitude to you for taking the time to share your feedback. Our entire team is focused on providing you with a professional and timely service visit, so it means a great deal to us to hear that we are succeeding. Looking forward to seeing you next time!
Jeffrey, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. We at Jennings pride ourselves on maintaining the highest standards of customer service, so feedback such as yours is crucial to ensuring us that we are meeting our goals. Thank you again, we sincerely value your business.
I took mi car to be fix because every time that I turn the steering wheel a weird noise was coming up. And the dealer gave me an estimate to fix it which I agreed and later a week later I still have the same problem again and I found out that they replaced parts that I really do not need. I requested a reimburse and the answer was negative.
Hi Edgar, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to address your concerns. Please reach out to us directly at (847) 562-5819 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Jennings Chevrolet
Thank you for sharing your experience with us. We at Jennings greatly appreciate your feedback, as it helps us grow as a dealership. We are pleased to hear that you were happy with Ken, as we at Jennings take great pride in our professional and courteous team of service advisors. Please don't hesitate to contact us with any of your future automotive needs!
Thank you for taking the time to provide us with valuable feedback Michael! I am glad I had a chance to talk with you and review everything that pertained to your recent service. Hopefully everything will go well on your next visit! Please let me know if you need any assistance in the future. Sincerely, Dana Biancalana Customer Care Manager at Jennings 847-832-2910
As always the folks at Jennings are extremely helpful and courteous. When necessary they contact and coordinate outside companies for specialty repairs, in this case the repair of a wheel with curb rash. Thanks again to the body shop, you guys are great.
Your kind words are much appreciated, William. Our Body Shop team here at Jennings takes great pride in making sure that your visit goes smoothly and that your vehicle is returned to you in excellent shape. We are so happy to hear that you were satisfied with your experience. Please let us know if there is any way we can further assist you!
Thank you for sharing your experience with us, Klodet! We are pleased to hear that the Jennings service team handled the situation effectively. Please don't hesitate to contact us with any of your future automotive needs!
I had a loaner car waiting for me so I didn’t need to worry if the repairs took longer or not. Once again, Jose was terrific. He kept me informed throughout the whole process as to the progress of the repairs. Great employee!
Thank you for your comments, Rebecca. We do strive to provide our valued customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Thank you for your patience with the vehicle repairs, and we hope to provide you with a standard high quality Jennings service visit next time around!!
I was treated respectfully and felt my car was in good hands. Now I better understand the shuttle service (need to plan more time on my end to wait while other customers checked in.) I did report the weird email I received stating my appointment was cancelled, while my car was at shop being serviced. I am pleased to get car back same day and will be back next time!
As usual someone greeted me as soon as I arrived. Mark Roman was great to work with. Services were completed in a reasonable amount of time, and they were done correctly. Everybody is so nice to me here. I couldn’t ask for anything more. Thank You.
Thank you for sharing your experience with us, James! We are pleased to hear that the Jennings service team provided you with the quality of service that we pride ourselves in. Please don't hesitate to contact us with any of your future automotive needs!