We at Jennings greatly appreciate your feedback, as it helps us grow as a dealership. Our service department takes great pride in meeting our goal of an hour and fifteen minute oil change/ tire rotation, which includes the oil change, multi-point inspection, and complimentary car wash. We are disappointed to hear that we were not able to meet our goal in your case. We hope to show you on your next visit that we can do much better.
I asked if the dealer ship had an extra lille button that holds the hitch cover on, the servive writer said he would see what he could do. Long story short they put one on. Vharged me $6.56 for a penny part, I did not need it installed. I just think its Chessy to charge for this highly losable part. Also your wash rack always leaves the cars wet and spotted. I was not in a good frame of mind.
Thank you for sharing your experience with us. We at Jennings greatly appreciate your feedback, as it helps us grow as a dealership. We will share this information with our staff, and we encourage you to contact our customer care center if you would like to further discuss your visit.
I brought my car for an oil change, but also for a problem I had been having with the GPS screen on my car. My map was not fully displayed but significantly covered by the radio station display. I had been trying to adjust the settings for two months without success. My service advisor, Ken Schultz, took a look but could not determine the cause either. Then he went into the shop to get a technician, who was quickly able to figure out that I simply needed to scroll down the screen. Voila - fixed! I was very glad that it did not require some expensive software fix and that I was not charged for this service, which was simple but had caused me two months of frustration. Thank you again, Jennings!
Thank you for sharing your experience with us, Louise! We are pleased to hear that the Jennings service team handled the situation effectively. Please don't hesitate to contact us with any of your future automotive needs!
John, we at Jennings would like to extend our gratitude to you for taking the time to share your feedback. Our entire team is focused on providing you with a professional and timely service visit, so it means a great deal to us to hear that we are succeeding. Looking forward to seeing you next time!
It is great to hear everything was done quickly and to your satisfaction! We are very happy to have provided you with such a positive experience! Thank you again for choosing Jennings Chevrolet and we hope to see you again.
Thank you for sharing your experience with us, Hazel! We are pleased to hear that the Jennings service team provided you with the quality of service that we pride ourselves in. Please don't hesitate to contact us with any of your future automotive needs!
Colleen, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. We at Jennings pride ourselves on maintaining the highest standards of customer service, so feedback such as yours is crucial to ensuring us that we are meeting our goals. Thank you again, and feel free to contact us regarding any of your future automotive needs!
The jennings website is misleading for the advertised price match and buy three get the fourth free, explained to service rep, he said he would have someone change the coupon on the site that has no disclaimer that you cannot use it with other deals... i just checked, still there. When the work was done (late on Sat night and was out for dinner with my family), I told him I was unlikely to be able to pick up the car until later on Monday. I called again Monday thinking you were closed at 6 (my fault- turns out it was 9) and said i didn't think i could make it in ontime, he said, we really need you to bring the car in, we have other customers waiting for it - like it was my fault...?? Instead of saying I understand we will see you on Tuesday... I couldn't believe he said that to me. Then after the conversation, he stated you were open until 9, which allowed me to pick it up after work on Monday. Lastly, I bought a "certified" GM vehicle, at this visit my service tech told me that a transmission flush should have been done at 50,000 miles but wasn't, and that it should be done (which i did). Why at the previous oil change wasn't this discussed, or when I had the AC done? That doesn't make me feel great about buying another GM used car if something that should have been done, sold by GM, wasn't done, then sold afterwards... the whole process seemed like I was being sold to instead of helped. Overall it seems like the work that was done was quality, happy about that. Just not how the whole thing was handled. Not sure I will buy another car from GM, which is disappointing given I have had them my entire life.
Dear Kristin and Kevin,
Thanks so much for your business, we appreciate it a great deal!
I spoke to our service manager and he will include a clear explanation
of our specials and hopefully eliminate any confusion in the future.
39 years with Jennings
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jennings Chevrolet! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We have been a Jennings customer for 9 years. We have never had a bad experience, from our purchase of a Chevy Equinox to the service for the vehicle and the service for our Saturn Vue. Our service contact was Ken Schultz, and he has always been very professional and helpful. He is very customer oriented and always has ben very helpful about the services our vehicles needed. He has also made several suggestions regarding what our vehicles might need, and we have aways benefitted from his suggestions. I wold always recommend Jennings to anyone who needs service on their GM vehicle.
Hello, thank you for your kind words and this wonderful review! Your continued patronage and referrals are greatly appreciated. As a family-owned business, we at Jennings realize that our continued success is due to the loyalty of customers such as you. Thank you for taking the time to provide feedback!
Thank you so much Howard for your continued business with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jennings Chevrolet!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We sincerely value your business and look forward to your next visit!
Deborah, we at Jennings would like to extend our gratitude to you for taking the time to share your feedback. Our entire team is focused on providing you with a professional and timely service visit, so it means a great deal to us to hear that we are succeeding. Looking forward to seeing you next time!